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Safe Shopping Guarantee
100% Secure, Safe & Private! We guarantee that every transaction you make at Eichlers.com will be 100% safe. We use advanced SSL encryption, the best security available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Privacy
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may use it to tell you about changes in our services or about special offers we think you'll find valuable.

Transaction Currency
All transactions are in U.S. Dollars.

Return Policy
If your product is defective, you may return it for a refund, or an immediate replacement, subject to manufacturer/publisher restrictions. Returns of any item must be done within 30 Days from time of delivery. Before returning any item, you must contact our returns department via email within 30 days of your invoice date for a Return Merchandise Authorization (RMA) number. For help with returns, please call us at 888-342-4537 or email returns@eichlers.com Note: Seasonal, sale, specialty, and custom orders are excluded. In addition, items containing both wood and silver and antique leather goods are excluded.

Order Cancelation Policy
Orders can be canceled within 90 minutes from the time that your order was placed. Please email us at info@eichlers.com or call us at 1-800-883-4245 or 718-258-7643.

Tax
Eichlers.com shall withhold the applicable sales tax for orders to be delivered to addresses within New York State. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

International Orders
All international customers must pay by credit card. We do not accept wire transfers at this time. All international orders must have the same ship to and bill to address entered on their order that is on file with the credit card issuer. International orders cannot be shipped to a different address. Any order placed with an international credit card is considered an international order. Any order placed from outside the United States is considered an International Order, with the exception of U.S. Military Personnel. International orders may be subject to import duties and taxes.

Disclaimer
Eichlers.com cannot be held responsible for any pricing errors due to typographical errors contained anywhere on our site. Every effort is made to ensure the accuracy of information found on our site, as well as the pricing of all of our products. All prices are subject to change.

If you have any questions, comments, or complaints please contact us at info@eichlers.com or 888-342-4537 FAX 718-258-8606